Ultra Electronics Card Systems Warrants that all hardware shipped with this Warranty statement will conform to the manufacturers specifications and be free from defects in materials or workmanship for a period of 12 months from the date of original purchase by the user.

If you are not delighted with the performance of any of our products, just return it to us in the original packaging within 30 days of shipping, and we will refund your purchase price. The equipment must be returned to us in an undamaged condition, with all accessories. Your shipping costs will not be refunded.

Special License Terms apply to software, follow the link on the left of this page.

If the product proves defective during this period, please contact the Ultra Electronics Card Systems Service Center, at the address and E-mail number given below. The Ultra Electronics Card Systems Center personnel may first ask you to carry out certain simple checks to confirm the nature of the problem, and if a return is appropriate they will give you a Return Authorisation Number and consignment instructions to the appropriate repair center. Ultra Electronics Card Systems will, at its option, repair or replace the defective parts at no charge to the customer.

The Warranty does not apply to software, or to goods that have been:

• Damaged through physical or electrical mishandling.
• Damaged through operation in environments which are outside normal office conditions in terms of corrosive atmosphere, temperature, humidity, shock or vibration.
• Improperly installed or interfaced to other products which may exhibit software problems or expose the goods to improper voltages or control signals.
• Serviced or interfered with by anyone other than an Ultra Electronics Card Systems Authorised Service provider.

Insurance and shipping costs incurred in sending goods for Warranty service are the responsibility of the customer. Whenever possible Ultra Electronics Card Systems Service Centers will use the same class of shipping service selected and paid for by the customer to return the product. Return shipping costs from Ultra Electronics Card Systems to the customer will be at Ultra Electronics Card Systems's expense. After obtaining the Return Authorisation Number as described above, the product should be securely packed in its original packaging with proof of date of purchase and a note describing the problem and quoting the Return Authorisation Number. The product must be sent to the service center address supplied with the Return Authorisation Number by the main service center. This address may be different to the address listed below, but will generally be closer to you. Please also mark the Return Authorisation Number on the outside of the shipping carton. All customs duties and taxes, if applicable, are the responsibility of the customer.

The Warranty and remedy provided above are exclusive and in lieu of all other warrants, either express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. Any statements or representations made by any other person or firm are void. Neither Ultra Electronics Card Systems nor its affiliates shall be liable for any loss, inconvenience, or damage, including direct, special, incidental, or consequential damages, resulting from the use or inability to use the Ultra Electronics Card Systems product, whether resulting from breach of Warranty or other legal theory even if Ultra Electronics Card Systems has been advised of the possibility of such damage or loss. This Warranty is governed by the laws of England. Any dispute arising out of or relating to this Warranty shall be submitted for arbitration of this dispute or disputes pursuant to the rules and regulations of the UK Arbitration Act. This Warranty gives you specific legal rights, and you may also have other legal rights which vary from country to country so the above limitations and exclusions may not apply to all customers.